Here you'll find all the important information about your ZESA-SILK customer account. We've compiled the most frequently asked questions for you.

Registration and account creation

• How do I create a customer account?
  A customer account will be automatically created for you as soon as you register with your email address. Separate registration is not required.
• Do I need a password?
  No, no password is required to register. Instead, you will receive a six-digit verification code via email, which you use to log in.
• How does registration work?
  Simply enter your email address. You'll then receive a six-digit code via email that you can use to log in.

Features of your customer account

• What can I see in my customer account?
  You have access to your complete order history, can track orders, manage addresses, and edit your payment methods.
• Can I track my orders?
  Yes, you can view the current status of your orders at any time and receive detailed shipping information.
• Are reorders possible?
  Yes, you can easily duplicate past orders and reorder quickly.
• Can I manage my data myself?
  Of course. You can edit and update your saved addresses and payment methods yourself at any time.

Returns and other services

• Can I process returns through my customer account?
  Returns cannot yet be initiated via the customer account. We are still working on automating the return process. If you need to return an item, please contact us using the contact form .
• What happens if I delete my account?
  When you delete your account, all stored information and your order history will be permanently deleted. You will then lose access to your order data. Your orders will remain unaffected and will not be canceled.